Shipping Information
When will my order be shipped?
All our shipping orders are processed at 1200h (local time) daily, Monday to Friday. Where possible, our orders are shipped out to you the same day.
What taxes and duties should I expect?
The price includes taxes and duties for purchases delivered to:
- Australia,
- Canada,
- European Union,
- Hong Kong,
- Mexico,
- New Zealand,
- Singapore,
- South Korea,
- Switzerland,
- United Kingdom, and
- United States of America.
All other prices are exclusive of local import duties and taxes which may be levied once the shipment reaches your country.
How long will my order take to arrive?
Estimated timeframes for arrival of your order:
AUSTRALIA:
- Free Delivery: Australia Post standard delivery within 2 – 6* business days
- Standard Post: Australia Post standard delivery within 2 – 6* business days
- Australia Post Express ‘Next Day’ service: Express Post should arrive the next business day. Although deliveries may take two days or more for remote areas.
UNITED KINGDOM:
- Free Delivery: Parcel Force standard delivery within 2 – 6* working days
- Standard Delivery: Parcel Force standard delivery within 2 – 6* working days
- Express Delivery: Parcel Force 24 hour service. Delivered within 2* working days
UNITED STATES:
- UPS Ground: UPS Ground Service standard delivery within 3 – 6* business days
CANADA:
- Free Delivery: Purolator Ground delivery within 2 – 6* working days
- Standard Delivery: Purolator Ground delivery within 2 – 6* working days
- Next Day Delivery: Costs vary significantly depending on delivery location and this is offered off the website. Please contact us via the website to arrange a quote.
JAPAN:
- Free Delivery: Home delivery service (Yamato or Sagawa) within 2-5 business days
- Standard Post: Home delivery service (Yamato or Sagawa) within 2-5 business days
GERMANY:
- Free Delivery: DHL within 2-3* business days
- Standard Post: DHL within 2-3* business days
EUROPEAN UNION:
- Free Delivery: Royal Mail Parcel Force Worldwide within 2-6* business days
- Standard Delivery: Royal Mail Parcel Force Worldwide within 2-6* business days
SWITZERLAND:
- Free Delivery: Die Post within 2-3* business days
- Standard Post: Die Post within 2-3* business days
EVERYWHERE ELSE:
- A cost effective registered courier service will be used.
- Our target delivery time is 3 – 7 day delivery worldwide, although this can vary depending on your country.
- Tracking details will be sent to your email shortly after dispatch.
Exceptions apply. Please allow extra days for local holidays and weekends. Please note, we are unable to deliver to PO Boxes.
For more information see our FAQs or feel free to Contact us.
What are the shipping charges?
AUSTRALIA:
- Free Delivery: Orders of $120AUD or more
- Standard Post: $11AUD
- Australia Post Express ‘Next Day’ service: $20AUD
UNITED KINGDOM:
- Free Delivery: Orders of 50GBP or more
- Standard Delivery: 5GBP
- Next Day Delivery: 10GBP
UNITED STATES:
- UPS Ground: $9.95USD
CANADA:
- Free Delivery: Orders of $100CAD or more
- Purolator Ground: $10CAD
JAPAN:
- Free Delivery: Orders of JPY 7,000 or more
- Standard Post: JPY 450
GERMANY:
- Free Delivery: Orders of 75EURO or more
- Standard Post: 9EURO
EUROPEAN UNION:
- Free Delivery: Orders of 75EURO or more
- Standard Post: 9EURO
SWITZERLAND:
- Free Delivery: Orders of 75CHF or more
- Standard Post: 9CHF
EVERYWHERE ELSE:
- A cost effective registered courier service will be used.
- Our target delivery time is 2 – 6 days delivery worldwide to metropolitan areas. Although delivery times may vary depending on your country. NOTE: We hold no responsibility when these timings are not met due to third party delivery services, or failed delivery attempts.
- Tracking details will be sent to your email upon dispatch.
* These delivery times are for metropolitan areas. They are based on the delivery times stated by individual carriers. Delivery may take an additional 2 to 3 days for addresses outside of metropolitan areas. We suggest you check with the your local carrier or Post Office.